Privacy Policy

Last Updated: June 19, 2026

1. Introduction

Roup LLC (“Roup,” “we,” “us,” or “our”) is a technology company. Roup provides a private-label real estate auction system to its customers, allowing them to offer real estate for sale through websites that include their own names and branding. This Privacy Policy describes how we collect, use, disclose, and otherwise process information through our online auction system and in connection with our related services (the “Service”).

2. Information We Collect

We may collect information directly from you, automatically through your use of the Service, from public sources, and from third parties.

The information we collect may include:

  1. Name, address, telephone number, email address, and other contact information.
  2. Account registration information.
  3. Property information.
  4. Auction, bidding, listing, offer, purchase, sale, closing, and transaction information.
  5. Payment and financial information.
  6. Identity verification information.
  7. Government-issued identification information.
  8. Photographs, images, and related verification materials.
  9. Device, browser, network, location, and usage information.
  10. Communications involving you or your account.
  11. Any other information submitted through or generated by the Service.

Information may be obtained from:

  1. Buyers, sellers, bidders, property owners, auctioneers, and other users.
  2. Courts, governmental agencies, sheriffs, trustees, private selling officers, and other officials.
  3. Lenders, servicers, investors, asset managers, brokers, real estate agents, title companies, escrow agents, settlement agents, attorneys, law firms, and other participants in a real estate transaction.
  4. Identity verification providers, payment processors, software providers, real estate marketing companies, auction partners, and other third parties.
  5. Public records, court records, governmental records, recorded instruments, and other publicly available sources.

Certain identity verification, payment processing, fraud prevention, and related functions may be performed by third-party providers. We may not receive, control, or store all information collected by such providers.

3. How We Use Information

We may use information for any lawful business purpose, including:

  1. Operating, maintaining, improving, supporting, securing, and enhancing the Service.
  2. Facilitating, marketing, administering, documenting, reporting on, servicing, auditing, enforcing, and completing real estate transactions.
  3. Registering users and bidders.
  4. Verifying identity, eligibility, authority, ownership, and transaction status.
  5. Processing bids, offers, purchases, sales, payments, deposits, refunds, and related transactions.
  6. Communicating with users and transaction participants.
  7. Providing customer service and support.
  8. Conducting analytics, research, testing, quality assurance, auditing, and product development activities.
  9. Detecting, preventing, investigating, and responding to fraud, abuse, security incidents, and legal violations.
  10. Complying with legal, regulatory, contractual, and operational requirements.
  11. Enforcing agreements, policies, and legal rights.
  12. Any other purpose permitted by law.

4. How We Disclose Information

We may disclose information to:

  1. Our customers, users, affiliates, contractors, vendors, and service providers.
  2. Buyers, sellers, bidders, property owners, lenders, servicers, investors, asset managers, brokers, real estate agents, title companies, escrow agents, settlement agents, attorneys, law firms, appraisers, inspectors, surveyors, contractors, property managers, homeowners’ associations, and other persons involved in a transaction.
  3. Courts, judges, clerks, sheriffs, trustees, private selling officers, auctioneers, governmental agencies, regulators, and public officials.
  4. Identity verification providers, payment processors, software providers, hosting providers, real estate marketing companies, auction partners, and other technology providers.
  5. Successors, acquirers, investors, lenders, or other parties involved in a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar transaction involving Roup.
  6. Any person or entity with your authorization, at your direction, or as otherwise permitted by law.

We may disclose information as necessary or appropriate to market, facilitate, administer, document, complete, service, enforce, report on, audit, or comply with legal requirements applicable to a transaction.

Information may be disclosed before, during, and after a transaction and may continue to be disclosed after a transaction has closed, been cancelled, or otherwise concluded where reasonably related to the transaction or required for legal, operational, business, archival, evidentiary, or compliance purposes.

We may also disclose information:

  1. To comply with law, court orders, legal process, governmental requests, or regulatory requirements.
  2. To protect the rights, property, safety, security, or operations of Roup, our customers, users, or others.
  3. To investigate or prevent fraud, abuse, security incidents, unlawful conduct, or violations of our agreements.

5. Public and Third-Party Information

Information available through the Service may originate from public records, court records, governmental records, recorded instruments, title records, and other public or private sources.

We do not guarantee the accuracy, completeness, timeliness, or availability of information obtained from third parties.

6. Cookies and Similar Technologies

We and our service providers may use cookies, analytics tools, and similar technologies to operate, secure, analyze, improve, and support the Service.

You may be able to manage certain cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Service.

7. Third-Party Services

The Service may incorporate, interact with, or link to third-party websites, applications, software, maps, images, payment systems, identity verification systems, communication systems, advertising systems, and other technologies.

Information collected by third parties may be governed by their own separate privacy policies, terms, and practices.

We have no control over the operations or decision making of any third parties.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information under our control. We may use third-party service providers to host, store, process, transmit, manage, and protect information.

No method of transmission, storage, or security is completely secure, and we cannot guarantee the security of information.

9. Data Retention

We may retain information for as long as we determine necessary or appropriate for business, legal, regulatory, contractual, operational, dispute-resolution, security, archival, evidentiary, analytical, or other legitimate purposes.

Information may remain in backups, archives, logs, records, and other systems after accounts are closed or transactions are completed.

10. Children

The Service is not intended for individuals under eighteen (18) years of age, and individuals under eighteen (18) may not use the Service.

11. United States Only

The Service is intended for use by persons located within the United States.

Information may be collected, processed, stored, transferred, and disclosed in the United States and other jurisdictions.

12. Information Processed on Behalf of Others

In certain circumstances, we may collect, receive, store, process, transmit, disclose, or otherwise handle information on behalf of customers, licensors, licensees, governmental entities, software partners, auction partners, transaction participants, or other third parties.

Such information may be subject to contractual, legal, regulatory, or operational restrictions that differ from those applicable to information collected directly by Roup.

13. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time by posting an updated version through the Service.

Changes become effective when posted unless a later effective date is specified.

14. Contact Information

Roup LLC
1555 Lake Shore Drive
Columbus, Ohio 43204
Email: contact@roup.com