Terms of Use

Last Updated: June 19, 2026

To contact Roup:
Email: contact@roup.com
Mail: 1555 Lake Shore Drive, Columbus, Ohio 43204

1. Binding Agreement

These Terms of Use are a binding agreement between you and Roup. They govern your access to and use of the Service.

Additional agreements apply to your access to and use of the Service. Every auction is subject to an agreement called the Conditions of Sale, which is incorporated into these Terms of Use by reference. Certain aspects of the Service are also subject to agreements with Third-Party Providers. These Terms of Use define such agreements as “Third-Party Agreements.”

By accessing or using the Service in any manner, you agree to be bound by:

  1. these Terms of Use;
  2. the Conditions of Sale applicable to the property or auction at issue; and
  3. all Third-Party Agreements, as applicable.

If you do not agree to be bound by all these agreements, you must not access or use the Service.

2. Age and Competency Requirements

The Service is for use by individuals who are at least eighteen (18) years old and have the capacity to enter into a legally binding agreement.

If you are agreeing to these Terms of Use on behalf of a limited liability company or other legal entity, you represent and warrant that you are authorized to bind that company or entity to these Terms of Use, in which case the terms “you” and “your” refer to that company or entity.

By accessing or using the Service, you represent and warrant that you satisfy these requirements. If you do not satisfy these requirements, you are not authorized to create or maintain an account with Roup.

3. Definitions

The following terms have the following meanings in these Terms of Use:

“Conditions of Sale” means a separate agreement presented on a Website that sets forth certain terms, conditions, disclosures, and requirements applicable to an auction or the property that is the subject of the auction.

“Covered Parties” means (i) Roup, (ii) each Roup Associate, and (iii) the applicable Selling Organization, collectively and individually.

“Force Majeure Event” means an event not within Roup’s reasonable control or that materially interferes with Roup’s ability to provide the Service, including but not limited to a fire, a flood, a natural disaster, a catastrophic weather event, an epidemic, an act of God or of nature, a governmental act or requirement, a failure of software or equipment, a failure of utility service or power, a failure or an interruption of internet or telecommunication service, a strike or other labor issue, public unrest, a riot or other act of civil disorder, an act of war, terrorism, an epidemic or a pandemic, and shelter-in-place or similar orders.

“General Content” means all information and media made available through the Service other than Property Information.

“Non-Payment Fee” means a contractual fee charged to the winning bidder if the winning bidder fails to comply fully with all payment requirements applicable to an auction.

“Person” means any individual, legal entity, governmental body, governmental agency, public official, elected official, office holder, or organization of any kind.

“Property Information” means all property-specific information, including information concerning condition, improvements, type, location, size, layout, liens, encumbrances, title, taxes, assessments, occupancy, value, legal matters, environmental matters, and zoning matters, together with all photographs, aerial images, street-view images, maps, video, audio, and other media relating to a property or an auction of a property.

“Roup” means Roup LLC, an Ohio limited liability company.

“Roup Associate” means any member, officer, director, employee, independent contractor, successor, or assign of Roup.

“Selling Organization” means any Person authorized to access and use the Service under the provisions of a software as a service agreement (or a similar agreement) with Roup (each such agreement, a “Roup SaaS Agreement”).

“Service” means Roup’s entire online auction system, including all related services, functionality, software, technology, tools, applications, data, communications, and features made available through or in connection with the Websites. The Service includes all updates, upgrades, modifications, enhancements, and replacements thereto.

“Third-Party Agreement” means any separate agreement, terms of use, condition, or other requirement governing the use of any technology, product, service, or information from a Third-Party Provider.

“You” and “your” mean any Person who (i) visits a Website or otherwise accesses or uses the Service, or (ii) who has the right to access and use the Service under a Roup SaaS Agreement.

“Website” and “Websites” mean, individually and collectively as the context requires: (i) www.roup.com and all associated subdomains and webpages, (ii) www.roupams.com and all associated subdomains and webpages, and (iii) each website created and maintained by Roup for a Selling Organization under a Roup SaaS Agreement.

4. Updates to Terms of Use and Conditions of Sale

We may modify these Terms of Use from time to time. We may also modify the Conditions of Sale applicable to an auction any time before the auction begins. Updated Terms of Use and Conditions of Sale become effective when posted.

You should review these Terms of Use and the applicable Conditions of Sale periodically, but especially immediately before you submit a bid. If you do not agree to updated Terms of Use or Conditions of Sale, you must discontinue all access to and use of the Service. Your continued access to or use of the Service following an update to the Terms of Use or the Conditions of Sale constitutes your acceptance of the updated Terms of Use and Conditions of Sale.

If a court determines that updated Terms of Use or Conditions of Sale are not binding on you, the version of the Terms of Use or Conditions of Sale in effect immediately prior to the challenged update shall remain in effect with respect to you until sufficient notice of the updated Terms of Use or Conditions of Sale is provided.

5. Right to Access and Use the Service

Subject to your compliance with these Terms of Use, Roup grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service solely for its intended purpose. No other rights or licenses are granted to you or implied under any legal theory, including by implication, estoppel, or industry custom.

If you are a Selling Organization, your right to access and use the Service is governed by the provisions of your Roup SaaS Agreement and not by this section.

ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY ROUP AND ITS LICENSORS.

6. Important Notice – Electronic Communications, Records, and Signatures

By accessing or using the Service, you consent to receive communications from Roup and the applicable Selling Organization electronically, including by e-mail, text message, mobile notification, postings on the Service, or other electronic means.

You agree that all agreements, notices, disclosures, and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

You acknowledge and agree that your use of the Service, including clicking buttons, checking boxes, submitting bids, registering for auctions, electronically accepting terms, providing payment information, or taking similar actions through the Service, constitutes your electronic signature and manifests your intent to be bound by these Terms of Use, the applicable Conditions of Sale, all applicable Third-Party Agreements, and any other disclosures, authorizations, consents, or notices presented to you through the Service.

You further agree that electronic signatures, electronic records, and electronic communications have the same legal effect as signed physical writings and handwritten signatures.

You agree that all records stored electronically and maintained by Roup, the applicable Selling Organization, or a Third-Party Provider shall be admissible as evidence without objection in any dispute.

You are responsible for maintaining accurate and current contact information relating to your use of the Service and for regularly monitoring your e-mail and phone for communications.

7. Important Notice - Disclaimer of Representations and Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, YOUR ACCESS TO AND USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COVERED PARTIES HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING (1) ALL ASPECTS OF THE SERVICE, (2) ALL PROPERTY INFORMATION AND GENERAL CONTENT, AND (3) ALL TECHNOLOGY, PRODUCTS, SERVICES, AND INFORMATION FROM A THIRD-PARTY PROVIDER.

THE FOREGOING DISCLAIMER INCLUDES WARRANTIES OF (1) MERCHANTABILITY, (2) FITNESS FOR A PARTICULAR PURPOSE, (3) TITLE, (4) NON-INFRINGEMENT, (5) QUIET ENJOYMENT, (6) SYSTEM INTEGRATION, (7) COURSE OF DEALING, (8) USAGE OF TRADE, AND (9) FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE.

WITHOUT LIMITING THE FOREGOING, THE COVERED PARTIES DO NOT WARRANT THAT THE SERVICE OR ANY PROPERTY INFORMATION OR GENERAL CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, SECURE, ERROR-FREE, UNINTERRUPTED, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT THE SERVICE WILL MEET YOUR NEEDS OR EXPECTATIONS.

NOTHING IN THIS SECTION LIMITS ANY RIGHTS OR REMEDIES THAT CANNOT BE DISCLAIMED OR WAIVED UNDER APPLICABLE LAW.

8. Important Notice – Class Action Waiver

BY ACCESSING OR USING THE SERVICE, YOU HEREBY AGREE THAT YOU WILL BRING ALL DISPUTES BETWEEN YOU AND THE COVERED PARTIES SOLELY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS ACTION OR PROCEEDING.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING AGAINST THE COVERED PARTIES.

WE EXPLAIN THIS IN MORE DETAIL BELOW UNDER THE HEADING “CLASS ACTION WAIVER.”

9. What We Do

Roup is a technology company. Roup provides a private-label real estate auction system to Selling Organizations, allowing them to offer real estate for sale via online auctions through Websites that include their own names and branding. In connection with certain sales, Roup also provides administrative and professional support services, as authorized by law.

10. What We Don’t Do

Roup does not own, sell, or offer to sell any property listed on the Service, nor does Roup act as the agent of any Person who owns, sells, or offers to sell any property listed on the Service.

11. Geographic Restriction

The Service is solely for use by Persons located in the United States. By accessing or using the Service, you represent and warrant that you satisfy this requirement. If you do not satisfy this requirement, you are not authorized to create or maintain an account with Roup.

12. Children’s Online Privacy Protection Act

The Service is not directed to children under thirteen (13). We do not knowingly collect personal information from children under thirteen. Children under thirteen may not use the Service or provide any information through the Service. If we learn that personal information has been collected from a child under thirteen, we will take reasonable steps to delete that information as promptly as practicable. If you believe that a child under thirteen has provided personal information through the Service, please contact us at contact@roup.com.

13. Accounts, Registration, and Bidding

Certain aspects of the Service require the creation of an account with Roup. An account is created only once. If you want to bid, you must register to bid for each property separately using the login credentials associated with your account. To bid on a property, you must:

  1. complete all registration requirements related to the property;
  2. complete all identity-verification steps, as required;
  3. enter and maintain a valid credit card or valid bank account information with Stripe, our payment processor, as required;
  4. agree to the Conditions of Sale applicable to the property, and
  5. agree that you will owe, and therefore agree to pay, a Non-Payment Fee if you are the winning bidder in an Illinois auction and do not comply with the payment requirements applicable to the auction.

All registration, identity, contact, and payment information submitted through the Service must be accurate, complete, and current.

Your account with Roup and the login credentials associated with your account are specific to the account holder and may not be sold, assigned, transferred, shared, sublicensed, or used by any Person other than the account holder and its authorized users.

All registrations and bids submitted through an account are binding on the account holder. You may not register to bid on a property or submit a bid under a false, fictitious, or misleading identity or as the agent of a disclosed or an undisclosed principal; provided, however, that a party to the foreclosure action or the seller of the property may act through legal counsel or through its own employees, officers, or authorized representatives.

All bids are final upon submission, even bids entered in error.

14. Login Credentials and Account Security

You are responsible for maintaining the confidentiality and security of the login credentials associated with your account and for restricting access to your account and devices used to access the Service. You must immediately notify Roup of any known or suspected unauthorized use of your account or any other breach of security involving the Service.

You agree that Roup and the applicable Selling Organization may rely upon registration records, identity-verification records, authentication records, login records, bidding records, payment records, audit logs, IP address information, device information, and other records maintained through the Service in determining whether any activity was authorized.

You are responsible for establishing any claim of unauthorized use with evidence supporting the claim. Any claim that a credit card or bank account transaction, an account, a registration, any bid, any authorization, or any other transaction was unauthorized shall not, by itself, establish that such activity was in fact unauthorized. Roup and the applicable Selling Organization may rely upon records maintained through the Service in determining that use was authorized, notwithstanding contrary notice provided to Roup, unless and until credible evidence shows otherwise.

15. Due Diligence Responsibilities

YOU ARE SOLELY RESPONSIBLE FOR CONDUCTING YOUR OWN DUE DILIGENCE ON THE PROPERTIES LISTED ON THE SERVICE.

YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY RESEARCHING AND EVALUATING A PROPERTY AND DETERMINING THE RISKS ASSOCIATED WITH PURCHASING IT.

You acknowledge that Roup does not investigate, verify, or conduct any due diligence on any property or Property Information. Additional information about this is in the section titled “Third-Party Providers.”

You acknowledge that your participation in an auction does not give you the right to access the property. You further acknowledge that your access to the property might be prohibited by law. You agree that you will not disturb the occupants of the property and will conduct your due diligence in compliance with all limitations and prohibitions on your right to access the property.

16. Assumption of All Risks

YOU ASSUME ALL RISKS RELATING TO A PROPERTY, INCLUDING RISKS RELATING TO:

  1. the type of property;
  2. the value of the property;
  3. access to the property;
  4. whether the property is occupied;
  5. the presence, absence, and condition of any improvements to the property;
  6. the condition of title, including the possible existence of liens and encumbrances;
  7. property taxes and assessments; and
  8. environmental matters.

YOU ALSO ASSUME THE RISK THAT PROPERTY INFORMATION MADE AVAILABLE ON THE SERVICE, SUCH AS PHOTOS, STREET-VIEW IMAGES, AND IMAGES ON A MAP, MIGHT BE OUT OF DATE OR INCORRECT AND MIGHT NOT ACCURATELY DEPICT THE PROPERTY.

More information regarding these risks is in the section titled “Third-Party Providers.”

17. No Representations or Warranties

All properties listed on the Service are offered and sold on an “AS IS,” “WHERE IS,” and “WITH ALL FAULTS” basis, with no representations or warranties of any kind, whether express or implied. To the fullest extent permitted by law, the Covered Parties hereby disclaim all warranties relating to all Property Information and to all properties listed on the Service, including warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, possession, habitability, condition, quality, accuracy, completeness, or compliance with any law, regulation, ordinance, or code.

The Covered Parties do not independently verify and make no representations or warranties regarding the accuracy, completeness, reliability, timeliness, or current status of any Property Information made available through the Service.

By placing a bid on a property, you represent that you have conducted all investigations and due diligence that you deem necessary or appropriate and that you are not relying on any representation, warranty, statement, or information provided by or on behalf of the Covered Parties.

The Covered Parties make no representation or warranty regarding whether any property is occupied or vacant. You acknowledge and agree that all responsibilities associated with property ownership, possession, occupancy, tenancy, eviction proceedings, and compliance with all applicable federal, state, and local laws become solely your responsibility following the sale or transfer of the property to you.

18. Provision of Property Information

Any Person who provides Property Information to Roup or a Selling Organization represents and warrants that (i) the Person has all necessary rights and authority to provide the Property Information to Roup and the Selling Organization and to grant the license set forth below, (ii) the Property Information does not knowingly infringe the rights of any third party, and (iii) the Property Information is accurate and complete in all material respects, to the best of such Person’s knowledge and belief.

The Person who provides Property Information to Roup or a Selling Organization is responsible for compliance with the foregoing representations and warranties; provided, however, that all Property Information provided through an account with Roup shall be deemed to have also been provided by the holder of the account.

Any Person who provides Property Information to Roup or a Selling Organization thereby grants Roup and the Selling Organization a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, distribute, publish, and otherwise use the Property Information as reasonably necessary to operate the Service.

19. Feedback

Roup may use any feedback, suggestion, idea, guidance, recommendation, instruction, design, concept, information, or material relating to the improvement, modification, development, or enhancement of the Service or any product or service made available on the Service (“Feedback”), whether solicited by Roup or provided voluntarily, for any purpose and without any obligation of confidentiality, compensation, attribution, accounting, or notice to the Person providing such Feedback.

20. Payment Authorizations

Certain aspects of the Service, such as registering to bid or submitting bids on a property, require that you enter valid credit card or bank account information with Stripe, a Third-Party Provider. The available method of payment for a particular auction will be set forth in the applicable Conditions of Sale.

By entering credit card or bank account information with Stripe, you authorize Roup, the applicable Selling Organization, Stripe, and Stripe’s third-party service providers to:

  1. verify your identity;
  2. verify your credit card or bank account information;
  3. verify your ownership of, or your authority to use, your credit card or bank account;
  4. place authorization holds on your credit card;
  5. conduct payment-method verification procedures;
  6. initiate, process, receive, and transmit payments;
  7. charge Non-Payment Fees to your credit card or bank account; and
  8. charge all other amounts authorized by these Terms of Use or the applicable Conditions of Sale to your credit card or bank account.

An authorization hold may be placed on your credit card before, during, or after an auction. Such a hold will remain in place until released by Stripe or its third-party service providers. Authorization holds are not payment transactions and may reduce available credit. Neither Roup nor the applicable Selling Organization controls when an authorization hold will be released.

By entering your credit card or bank account information, you represent and warrant that you are authorized to provide such payment method for all purposes authorized by these Terms of Use and the applicable Conditions of Sale. You further represent and warrant that you or the cardholder or account holder have or has authorized the use of such payment method for all purposes authorized by these Terms of Use and the applicable Conditions of Sale. You further represent and warrant that all payment and account information provided to Stripe is complete, accurate, and current.

You agree to maintain at least one valid credit card or bank account associated with your account with Roup while your account with Roup is active and to promptly update any information that becomes inaccurate, incomplete, or invalid.

All payment processing and related services are provided by Stripe, a Third-Party Provider. Roup does not control and is not responsible for the products, services, or technology from Stripe or for the operations or decision making of Stripe.

21. Chargebacks and Reversed or Declined Payments

If any payment, charge, transfer, authorization hold, or other financial transaction relating to the Service is declined, charged back, reversed, refunded, disputed, canceled, invalidated, or otherwise not honored for any reason (each, a “Chargeback”), you agree that the Chargeback shall not satisfy, discharge, or otherwise affect any payment obligation arising under these Terms of Use or the applicable Conditions of Sale.

You remain responsible for the full amount subject to the Chargeback, together with all payment processing fees, other fees, costs, expenses, and damages arising out of or relating to the Chargeback, including reasonable attorneys’ fees and costs incurred in investigating, responding to, contesting, defending against, collecting, or otherwise addressing the Chargeback or the underlying payment obligation.

22. Legal Rights to the Service, Property Information, and General Content

The Service and all associated intellectual property rights therein are owned by or licensed to Roup and are protected by intellectual property and other laws.

General Content and Property Information made available through the Service may be owned by Roup or its licensors or other third parties. Nothing in these Terms of Use transfers to you any ownership or proprietary interest in the Service or any General Content or Property Information. Except for the limited right to access and use the Service expressly granted by these Terms of Use, no right, title, or interest in the Service or any General Content or Property Information is transferred to you, and all rights not expressly granted are reserved by Roup and the applicable rights holders.

Roup owns the copyright in the selection, compilation, assembly, arrangement, coordination, organization, and enhancement of General Content and Property Information made available through the Service, even when individual items of General Content or Property Information are owned by third parties.

“ROUP” is a trademark of Roup. Other names, logos, product names, service names, trademarks, service marks, and proprietary designations made available through the Service may be owned by Roup or its licensors or other third parties. Nothing in these Terms of Use grants you any right to use any trademark, logo, trade name, service mark, or other proprietary designation displayed through the Service without the prior written consent of Roup or the applicable owner.

Except as expressly permitted by these Terms of Use or by law, you may not copy, reproduce, modify, distribute, display, publish, transmit, scrape, harvest, download, store, create derivative works from, reverse engineer, decompile, disassemble, or otherwise exploit any portion of the Service or any General Content or Property Information without the prior written consent of Roup or the applicable rights holder.

23. Restrictions on Your Use

You may not access, use, or attempt to access or use the Service in any manner that violates any law, infringes the rights of any Person, interferes with the operation of the Service, or harms Roup, other users, or any third party.

Without limiting the foregoing, you agree that you will not:

  1. decompile, disassemble, reverse engineer, or otherwise attempt to derive, reconstruct, identify, discover, access, or use any source code, object code, software, algorithms, databases, processes, functionality, non-public features, or other underlying technology of the Service;
  2. attempt to gain unauthorized access to the Service, any account, any auction, or any computer system, network, database, or information connected to or used in connection with the Service;
  3. interfere with, disrupt, damage, overload, impair, circumvent, or compromise the operation, security, availability, integrity, or functionality of the Service;
  4. interfere with another Person’s use of the Service or participation in any auction, registration process, transaction, or other activity conducted through the Service;
  5. use any robot, scraper, crawler, spider, bot, script, artificial intelligence tool, automated device, automated process, or other means to access the Service, create accounts, collect information, monitor auctions, harvest data, submit bids, or otherwise interact with the Service, except through functionality expressly authorized or made available through the Service;
  6. introduce any virus, malware, ransomware, spyware, malicious code, harmful data, denial-of-service attack, or other technology intended to damage, disrupt, monitor, interfere with, or gain unauthorized access to the Service or any related systems or information;
  7. use, reproduce, distribute, scrape, harvest, exploit, or otherwise make unauthorized use of any General Content or Property Information obtained through the Service;
  8. frame, mirror, republish, or otherwise display any portion of the Service or any General Content or Property Information on another website, application, platform, or service without prior written authorization;
  9. remove, obscure, alter, or circumvent any copyright notice, trademark notice, attribution, disclaimer, restriction, security measure, access control, or other proprietary notice or protection associated with the Service or any General Content or Property Information; or
  10. use the Service for any fraudulent, deceptive, unlawful, abusive, or unauthorized purpose.

24. Availability, Modification, and Suspension of the Service

The Service, or any portion of the Service, may be suspended, restricted, modified, removed, discontinued, or otherwise changed at any time, with or without notice, for operational, maintenance, security, legal, compliance, business, or other reasons.

Access to the Service may be restricted, suspended, or terminated in connection with violations of these Terms of Use, applicable Conditions of Sale, applicable law, security concerns, payment disputes, identity-verification issues, suspected fraud, misuse of the Service, or other circumstances reasonably related to the operation, administration, security, integrity, functionality, availability, or lawful use of the Service.

To the fullest extent permitted by law, the Covered Parties shall not be liable for any unavailability, interruption, modification, suspension, restriction, or discontinuation of the Service.

25. Technology Disruptions and Bid Transmission Failures

The Service may become unavailable, interrupted, delayed, degraded, suspended, or limited from time to time due to scheduled maintenance, system upgrades, high traffic volume, internet, telecommunications, or third-party-service failures, software or hardware failures, cyberattacks, unauthorized access, malicious code, denial-of-service attacks, power outages, human error, Force Majeure Events, or other causes.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COVERED PARTIES SHALL NOT BE LIABLE FOR ANY INTERRUPTION, OUTAGE, DELAY, ERROR, UNAVAILABILITY, CORRUPTION, DEFECT, OR FAILURE OF THE SERVICE OR OF ANY COMMUNICATION, NETWORK, COMPUTER, SOFTWARE, HARDWARE, INTERNET, TELECOMMUNICATION, PAYMENT PROCESSING, IDENTITY-VERIFICATION, OR OTHER TECHNOLOGY SYSTEM, INCLUDING ANY FAILURE RELATING TO THE SUBMISSION, PROCESSING, RECEIPT, RECORDING, DISPLAY, TRANSMISSION, OR ACCEPTANCE OF BIDS, MAXIMUM BIDS, BID INCREMENTS, MESSAGES, NOTICES, INSTRUCTIONS, PAYMENTS, OR OTHER INFORMATION THROUGH THE SERVICE, WHETHER CAUSED BY SYSTEM FAILURE, CYBERATTACK, UNAUTHORIZED ACCESS, MALICIOUS CODE, DENIAL-OF-SERVICE ATTACK, INTERNET FAILURE, TELECOMMUNICATION FAILURE, HIGH TRAFFIC VOLUME, LATENCY, HUMAN ERROR, FORCE MAJEURE EVENTS, OR OTHERWISE.

The Covered Parties do not guarantee continuous, uninterrupted, secure, error-free, or timely operation of the Service or that any bid, message, instruction, payment, communication, or other information will be successfully transmitted, received, processed, recorded, stored, displayed, or accepted through the Service.

You are solely responsible for maintaining adequate internet connectivity, compatible hardware and software, and sufficient time to place bids and complete transactions through the Service.

26. Third-Party Providers

In connection with certain aspects of the Service, Roup relies upon third-party companies, law firms, individuals, and other entities for technology, products, services, and information (“Third-Party Providers”).

All Third-Party Providers are independent of Roup. The technology, products, services, and information from Third-Party Providers are subject to separate Third-Party Agreements. Roup does not control and is not responsible for the technology, products, services, and information from any Third-Party Provider or for the operations or decision making of any Third-Party Provider.

For example:

Stripe is a Third-Party Provider. Stripe provides payment processing and identity-verification technology, products, services, and information to Roup and Selling Organizations.

Google is a Third-Party Provider. Google provides photographs, images, mapping services, and other technology, products, services, and information to Roup and Selling Organizations.

A law firm might be a Third-Party Provider. Law firms provide instructions to Roup and the Selling Organization as well as information regarding the property and the underlying foreclosure action or court case.

All Property Information made available on the Service comes from Third-Party Providers. Roup does not independently verify or conduct any due diligence on any Property Information. Property Information might be inaccurate, incomplete, misleading, outdated, or incorrect. You are responsible for conducting all due diligence on a property. See Section 15 of these Terms of Use for details.

Certain General Content made available on the Service comes from Third-Party Providers. Roup does not independently verify or conduct any due diligence on any General Content that comes from a Third-Party Provider.

All interactions, communications, transactions, disputes, or dealings between you and a Third-Party Provider are solely between you and the Third-Party Provider, not Roup.

Your use of or reliance on any technology, product, service, or information from a Third-Party Provider is at your own risk. To the fullest extent permitted by law, the Covered Parties hereby disclaim all liability arising out of or relating to (i) any technology, product, service, or information from a Third-Party Provider, and (ii) your use of, reliance upon, interactions with, or transactions involving a Third-Party Provider.

27. Venue

Any legal action arising out of or relating to a specific property, a specific auction of a property, or a transaction involving such property or auction must be brought exclusively in a state court located in the county in which the property is located. All other legal actions must be brought exclusively in a state or federal court located in Franklin County, Ohio.

You hereby irrevocably consent to the exclusive jurisdiction and venue of these courts. You agree to submit to the personal jurisdiction of these courts, and you agree not to assert the doctrine of forum non conveniens in any such action or proceeding.

28. Time Limitation for Claims

Any claim or cause of action arising out of or related to the Service, these Terms of Use, any Conditions of Sale, or any Third-Party Agreement must be filed within one year after such claim or cause of action accrued or be forever barred.

29. Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO THE SERVICE, ANY PROPERTY, ANY AUCTION, ANY CONDITIONS OF SALE, OR ANY TRANSACTION ARISING OUT OF OR RELATING TO THE SERVICE MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS ACTION OR PROCEEDING.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, MASS ACTION, OR OTHER REPRESENTATIVE PROCEEDING AGAINST THE COVERED PARTIES.

30. Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A TRIAL BY JURY IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS, ANY CONDITIONS OF SALE, OR THE SERVICE.

31. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COVERED PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, DIMINUTION IN VALUE, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, ANY PROPERTY, ANY AUCTION, ANY CONDITIONS OF SALE, ANY PROPERTY INFORMATION, ANY GENERAL CONTENT, OR ANY TRANSACTION ARISING OUT OF OR RELATING TO THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL CUMULATIVE AGGREGATE LIABILITY OF THE COVERED PARTIES ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, ANY PROPERTY, ANY AUCTION, ANY CONDITIONS OF SALE, ANY PROPERTY INFORMATION, OR ANY TRANSACTION ARISING THROUGH THE SERVICE SHALL NOT EXCEED: (I) WITH RESPECT TO CLAIMS AGAINST ROUP OR ANY ROUP ASSOCIATE RELATING PRIMARILY TO A SPECIFIC AUCTION, PROPERTY, OR TRANSACTION, THE TOTAL FEES ACTUALLY RECEIVED BY ROUP IN CONNECTION WITH THE AUCTION, PROPERTY, OR TRANSACTION GIVING RISE TO THE CLAIM; AND (II) WITH RESPECT TO ALL OTHER CLAIMS, FIVE HUNDRED DOLLARS ($500).

The foregoing limitations apply to all claims, damages, liabilities, costs, and expenses of every kind, including direct claims, third-party claims, contribution claims, indemnity claims, and derivative claims.

You acknowledge and agree that the foregoing limitations on liability reflect a commercially reasonable allocation of risk, taking into account the nature of the Service, the role of Roup as a technology and service provider, and limitations on certain fees and costs that may be charged in connection with the Service.

If applicable law limits the application of any provision of this section, the Covered Parties’ liability shall be limited to the maximum extent permitted by applicable law.

32. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Roup and any Roup Associate from and against any third-party claims, demands, actions, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  1. your violation of these Terms of Use or applicable law;
  2. your misuse of the Service;
  3. any false, fraudulent, misleading, incomplete, or inaccurate information submitted by you through the Service, including inaccurate information, identity, contact, payment, or registration information;
  4. your failure to comply with the applicable Conditions of Sale or complete any transaction for which you are the winning bidder;
  5. your violation of any rights of any other Person, including your misuse of another Person’s identity, account, payment information, personal information, or other legal rights;
  6. your conduct in connection with any property, auction, bid, or transaction arising out of or relating to the Service; or
  7. your submission of Property Information to the Service, whether directly by you or indirectly on your behalf, including any claim that such Property Information infringes, misappropriates, violates, or otherwise interferes with any intellectual property right, privacy right, publicity right, contractual right, proprietary right, or other legal right of any Person.

Roup and each Roup Associate, as applicable, each reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with the defense of such matter. You may not settle any such matter without the prior written consent of Roup or the applicable Roup Associate.

33. Notices

All notices to Roup under these Terms of Use must be in writing and delivered to the following address using a delivery method that includes tracking or otherwise provides reliable evidence of transmission and delivery.

Roup LLC
Attention: General Counsel
1555 Lake Shore Drive
Columbus, Ohio 43204
Email: contact@roup.com

Notices are effective only upon actual receipt by Roup. The sender bears the burden of proving transmission and delivery of any notice.

Roup may provide notices to you pursuant to the section titled “Important Notice – Electronic Communications, Records, and Signatures” or by any other method permitted by law.

34. DMCA Copyright Infringement Notices

If you believe that material appearing on the Service infringes your copyright (or the copyright of a Person on whose behalf you are authorized to act), you may submit a notice of claimed infringement to Roup’s designated agent under the Digital Millennium Copyright Act (“DMCA”). To be effective under the DMCA, a notice of claimed infringement must contain substantially the information required by 17 U.S.C. § 512(c)(3), including the following:

  1. a physical or electronic signature of the copyright owner or a Person authorized to act on behalf of the copyright owner;
  2. identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works appearing on the Service are covered by a single notification, a representative list of such works;
  3. identification of the material claimed to be infringing, or to be the subject of infringing activity, and information reasonably sufficient to permit Roup to locate the material;
  4. the name, address, telephone number, and email address of the complaining party;
  5. a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law; and
  6. a statement that the information contained in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.

If you believe that material you submitted to the Service was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to Roup’s designated agent. To be effective under the DMCA, a counter-notification must contain substantially the information required by 17 U.S.C. § 512(g), including the following:

  1. a physical or electronic signature of the user;
  2. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before removal or disablement;
  3. a statement under penalty of perjury that the user has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and
  4. the user’s name, address, telephone number, and a statement that the user consents to the jurisdiction of the federal district court for the judicial district in which the address is located, or, if the address is outside the United States, any judicial district in which Roup may be found, and that the user will accept service of process from the Person who submitted the original infringement notice or that Person’s agent.

Material alleged to infringe copyrights may be removed, disabled, investigated, restored, or otherwise addressed as permitted by law. Accounts associated with repeated copyright infringement claims may be restricted, suspended, or terminated in appropriate circumstances and as permitted by law.

The foregoing information is provided for convenience only and is not intended to constitute legal advice.

DMCA Designated Agent

Roup LLC
Attention: Copyright Manager
1555 Lake Shore Drive
Columbus, Ohio 43204
Email: infringementclaims@roup.com

35. Rules of Interpretation

These Terms of Use and any applicable Conditions of Sale are intended to be interpreted together as a single, integrated agreement, and each provision shall be interpreted, to the fullest extent possible, in a manner that gives effect to all other provisions and avoids conflict between them. If a direct conflict exists between these Terms of Use and the applicable Conditions of Sale, the Conditions of Sale shall control with respect to the property or auction at issue.

These Terms of Use and any applicable Conditions of Sale are not intended to be interpreted as a single, integrated agreement with any Third-Party Agreement. If a direct conflict exists between (i) these Terms of Use and a Third-Party Agreement, or (ii) an applicable Conditions of Sale and a Third-Party Agreement, the Third-Party Agreement shall control solely with respect to the specific service, transaction, feature, or subject matter to it applies.

If you are a Selling Organization, your Roup SaaS Agreement shall remain in full force and effect, notwithstanding your agreement with these Terms of Use, according to the provisions of your Roup SaaS Agreement. Your Roup SaaS Agreement and these Terms of Use are intended to be interpreted together as a single, integrated agreement, and each provision shall be interpreted, to the fullest extent possible, in a manner that gives effect to all other provisions and avoids conflict between them. If a direct conflict exists between these Terms of Use and your Roup SaaS Agreement, your Roup SaaS Agreement controls solely with respect to the subject matter of the conflict.

36. Third-Party Beneficiaries

The applicable Selling Organization and each Roup Associate are intended third-party beneficiaries of these Terms of Use and the applicable Conditions of Sale and may enforce any provision of these Terms of Use or the applicable Conditions of Sale that benefits or protects either or both of them.

The applicable Selling Organization and each Roup Associate may rely upon and enforce any provision of these Terms of Use or the applicable Conditions of Sale that benefits or protects them, including, without limitation, any disclaimer, limitation of liability, release, assumption of risk, waiver, indemnification obligation, venue provision, class-action waiver, or payment obligation.

37. Severability

If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable, such provision shall be deemed modified or severed to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms of Use shall remain in full force and effect.

38. No Waiver

No failure or delay by Roup in exercising any right, power, or remedy under these Terms of Use shall operate as a waiver of that right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of Roup.

39. Survival

Any provision of these Terms of Use that by its nature should survive termination, expiration, suspension, or discontinuation of the Service or your use of the Service shall survive, including without limitation the provisions relating to ownership of or rights in the Service, General Content, and Property Information, restrictions on use, disclaimers, limitations of liability, indemnification, notices, venue, class action waiver, time limitations for claims, and payment obligations.

40. Violations and Enforcement

Any use of the Service that appears to involve a violation of these Terms of Use, an applicable Conditions of Sale, or applicable law, or that negatively impacts the integrity of the auction process, may result in the suspension, deactivation, or termination of your account with Roup. This remedy is not exclusive and does not limit any other rights or remedies available under these Terms of Use or applicable law.

June 19, 2026